Travileer support and FAQ
Answers to the most common questions about voice trip planning, itineraries, credits, Premium, privacy and exports. For anything else, email hello@travileer.com.
How does voice trip planning work?
Choose Talk to Travileer, allow microphone access, and describe your destination, budget and interests. Travileer listens, replies aloud and helps prepare a trip plan for you to review. You can also type your trip. Sensitive preferences are optional and require separate permission in Privacy settings.
What happens after I create an itinerary?
Your itinerary is saved to your account and accessible anytime. Each plan includes day-by-day activities, restaurant recommendations, estimated costs, and location details. You can view it on a map, export it as a PDF or calendar file, and share it with travel companions.
Can I edit my itinerary after generation?
Yes. You can chat with the AI concierge to refine any part of your itinerary: swap activities, adjust timing, change restaurants, or shift your budget allocation. The AI regenerates the affected portions while keeping the rest intact.
How do credits work?
Each AI itinerary generation uses one credit. New users receive complimentary credits during the free trial. Additional credits can be purchased in packs (3, 5, 10, or 25) through the app. Credits never expire and are tied to your account.
What's included in Premium?
Premium subscribers get unlimited itinerary generations, priority AI processing, and access to advanced features like multi-city trip planning and group coordination. Premium is available as a monthly or annual subscription, with the annual plan offering significant savings.
Is my voice data stored?
Travileer streams microphone audio to its AI processor and does not store raw recordings in the application. Text conversations are saved with your trip so you can return to your plan. Processor security and retention rules may differ; see our Privacy Policy. You can export your data or request account deletion from Settings.
How do I export my itinerary?
From any itinerary view, you can export your trip plan as a PDF document for offline access or as an .ics calendar file that imports directly into Google Calendar, Apple Calendar, or Outlook.
Can I plan trips for groups?
Tell Travileer how many people are traveling, the trip pace and shared interests. Account holders must be adults. Sensitive dietary or accessibility preferences are optional and require separate permission.
What cities and countries are supported?
Travileer supports trip planning to any destination worldwide. Venue verification works best in cities covered by Google Places, which includes most major and mid-size cities globally.
How do I get a refund?
See the Refund Policy for the current policy and contact details. Your statutory consumer rights continue to apply.